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Next Level Bookings, Tulum QR. 77760 Mexico, +52 984 280 0077, [email protected]

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Terms and conditions

General Terms and Conditions of Sale

Please read these General Terms of Sale carefully before using our house and villa booking service. By using our service, you fully accept these terms. If you do not agree with any part of these terms, please do not use our service.

Bookings and Payments
1.1. By making a booking through our service, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract.
1.2. Full or partial payment will be made according to the payment policies set by each property. Some properties may require a non-refundable deposit at the time of booking.
1.3. Payments will be processed through secure payment methods. We do not store credit card details or share financial information with third parties.

Cancellations and Refunds
2.1. Cancellation and refund policies vary depending on the property and booking dates. Please review the specific terms and conditions for each property when making a reservation.
2.2. In case of cancellation, any refund will be subject to the cancellation policies of the corresponding property. Some bookings may be non-refundable.

User Responsibilities
3.1. You are responsible for providing accurate and complete information when making a reservation through our service.
3.2. You agree to comply with the property's rules and regulations during your stay, including check-in and check-out policies and any other specific rules of the property.

Responsibilities of Next Level Bookings
4.1. We strive to provide accurate and up-to-date information on the properties available through our service. However, we cannot guarantee availability or the accuracy of the information at all times, as we rely on the information provided by the property owners.
4.2. We are committed to providing customer support and technical assistance in case of any issues related to your reservation or stay.

Service Modifications and Cancellations
5.1. We reserve the right to modify or cancel our service at any time, for reasons including but not limited to technical updates, system maintenance, or force majeure.

Limitation of Liability
6.1. To the maximum extent permitted by law, Next Level Bookings will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our service or any property booked through our service.

Applicable Law
7.1. These General Terms of Sale are governed by the laws of the country where Next Level Bookings is registered.